Your new company
Hays Recruitment are working with a well-known Housing Association to support recruiting for a Welfare Benefits Advisor for a 12-month fixed-term contract. Your main responsibility will be to provide first line support, information, and advice to individual residents to enable them to maximise their incomes, manage debts, budget, access on-line services and help sustain tenancies. You will receive, assess and triage referrals as a single point of contact for all Communities team services.

Working with the Communities Team, you will provide a high standard of Welfare Benefits advice to individual residents, to enable them to maximise their incomes and provide support to manage debts, budget, access online services.

You will manage a caseload of residents referred for welfare benefits advice and support, ensuring high standards of support planning and positive outcomes to help to sustain tenancies.

You will refer and support residents to access external services and promote ways for residents to independently manage their tenant and access welfare support. The role requires collaboration with colleagues across the Communities Team and external partnerships including external agencies, DWP, local authorities, housing associations, community-based organisations and having a general awareness of the services they offer to enhance delivery of support for residents.

What you\'ll need to succeed
You will have proven experience of providing Welfare Benefits advice and support and have excellent communication skills to work with residents, internal services and external agencies.
You will have proven knowledge of issues relating to debt, financial exclusion and welfare benefits to deliver outcome focussed tenancy sustainment solutions and person-centred support and advice.
Experience, Knowledge & Skills
* Proven experience of providing advice & support to individuals over the phone, by email, letter etc.
* Experience of working and communicating well with tenants and residents or similar customers.
* Knowledge, understanding and experience of working with interagency partners to achieve joined-up solutions.
* Proven knowledge of issues relating to debt, financial exclusion and welfare benefits
* Proven experience of delivering outcome focussed tenancy sustainment solutions.
* Experience of providing person-centred support/advice
* Commitment to providing tailored support to vulnerable residents.
* Demonstrable working knowledge of and a commitment to diversity and equality

What you\'ll get in return
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
The role will be based in the Sevenoaks Office however we offer a flexible approach to hybrid working with full-time employees working in the office around two days a week.
What you need to do now

If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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