Scheduler / Engineer Co-ordinator

Central Tunbridge Wells

£c28,000 per annum + monthly performance bonus

22 days annual leave per year + Bank Holidays, (+service+extra days+birthday off), Pension, Flexible start/end times, Parking, Career progression.

Culture: Busy, professional company with great 'team spirit', reactive and fast paced environment.

Monday - Friday 8.30am-5.30pm (flex on start/finish times). Hybrid options (1 or 2 days remote) after 6months

Company:

This company work with some of the most prestigious and important buildings and establishments in the country to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Housing Associations and government contracts. Service delivery is at the heart of everything they do and the feedback from customers is excellent!! A busy, friendly and dynamic supportive team who are expanding.

You:

You will play a vital role within a 'sub team' scheduling team of 4, working with managing key client accounts through building a strong relationship with the client. You will have relevant Scheduling skills and ability to work in a fast-paced environment quickly adapting, working under pressure, constantly reviewing and re-prioritising as workload pressures shift.

Role: .

The responsibilities of the role will include.

* Supporting in creating a monthly schedule of visits.
* Proactively scheduling all routine visits in line with the contract frequency, adhering to technician patches and maximising efficiency's with regards to route planning/access times
* Ensuring completion of visits in line with the contract frequency
* Responding to reactive call out and treatment requests, scheduling attendance in line with client specific SLA's
* Scheduling larger ad-hoc works
* Supporting the migration of scheduling to the CRM system
* Updating the Management team regularly about any concerns over service delivery
* Working alongside the service team to create action plans to combat activity - feeding back any sites of concern via the appropriate channels
* Sending quotations of chargeable visits and treatments to clients

You will play a vital role with managing key client accounts through building a strong relationship with the client, delivering excellent customer service, meeting their strict SLA's and exceeding their expectations.

You will have relevant scheduling skills gained within a service or similar based industry and the ability to work under pressure and manage a busy workload.

Immediate interviews await the right candidates, please apply online with your latest CV.

This role is being managed by Debbie Foster and Katrina Smith; Tunbridge Wells- Office Angels. 01892 614242

debbie.foster@office-angels.com / katrina.smith@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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