Your new company
Neighbourhood Housing Officer – Temp contract until March 2024
The purpose of this role is; to provide a comprehensive customer-focused neighbourhood housing service, supporting the Neighbourhood Services Manager and Neighbourhood Housing Managers in providing services to tenants and neighbourhoods. It will be your responsibility to ensure properties and estates are well managed and maintained, ensuring high levels of customer satisfaction with Neighbourhood Services.

Your new role
•The tenancy and estate management of general need properties including the day to day management of a defined number of properties.
•Ensure the effective management of empty properties by implementing pre-void inspections and new tenant sign ups within target timescales.
•Undertake home visits and interviews to advise and resolve housing management issues, including tenancy issues or breaches of tenancy.
• Actively work with other agencies, both voluntary and statutory to provide added value to the service.
•Undertake tenancy audits in accordance with KPI's each year to ensure that our tenancy records hold up-to-date information on household members and contact details, including e-mail addresses.
•Use a range of IT and management systems effectively ensuring up to date recording and processing of data and implementing new systems as required.
•Carry out procedures and administration relating to tenant rights including mutual exchanges and tenancy name changes.
•Produce reports and maintain up to date, clear records and statistics in relation to all duties including computer records.
•Attend evening meetings and be flexible to work outside core working time.

What you'll need to succeed
•Previous experience managing social housing stock
•Ability to communicate with a range of stakeholders face to face, in writing and on the telephone
•Ability to produce clear and concise written reports
•Knowledge of housing policy and good practice in the sector
•Personal resilience and a high degree of self-confidence and determination
•Excellent communication skills
•Able to analyse information and data logically and reach sound conclusions
•Full driving licence and access to own transport.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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