Tenancy Support Officer
Sevenoaks
Hybrid - 2 days in office
£18 per hour
Must be able to drive
ASAP

The knowledge, skills and experience we are looking for

* Awareness of current issues, legislation and best practice in relation to housing and estate management.
* Experience of delivering a positive customer-focused service
* Proven communication, interpersonal and written skills adaptable to all audiences
* Proven track record of being solution focused and confident in Microsoft packages and learning bespoke customer record management systems.
* Proven experience to deliver excellent performance against set standards and achieve a high level of customer service.
* Determined and persistent to achieve positive outcomes in difficult circumstances.
* Experience of working in a pressured environment to achieve excellent outcomes.
* Proven ability to take ownership of challenging and difficult conversations with customers, colleagues and stakeholders.
* Proven delivery of work on time to a good standard when working under pressure in demanding cases and during peak periods.

Responsibilities

* Manage tenancies across all tenures to provide excellent tailored services that sustain tenancies and make best use of our homes.
* Tailor new customer relationships according to need, maintaining the most appropriate ongoing contact with customers to enable them to understand and fulfil the expectations of their tenancy agreement.
* Make the best use of our homes by supporting customers to be in the right home, whether through use of registers, mutual exchanges, transfers, decants and under-occupation.
* Help customers to understand their responsibilities as tenants and how to sustain their tenancy.
* Build safe communities with proactive and consistent service delivery to reduce and respond to reports of anti-social behaviour, hate crime, domestic abuse, safeguarding and other tenancy breaches.
* Undertake appropriate activities to prepare cases for legal action and deliver successful outcomes in legal cases for the organisation.
* Manage environments where we have homes and identify new opportunities to improve estate and scheme conditions to create places where people want to live.
* Provide technical and professional housing/tenancy management advice.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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