Your new company
Our client is a charity that aims to improve the lives of people with brain injuries in the UK. Their assessment centres, rehabilitation units and hospitals use expert neuro rehabilitation to support people to regain the skills they have lost. They treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals. The employees are incredibly passionate about the jobs they do – you'll find a strong team spirit across their services and amazing colleagues who always pull together and look out for each other.
Your new role
You will join a team that are delivering significant changes to the charity and making a real difference to the lives of the people it supports. Your role will involve identifying, delivering and maintaining IT solutions in new development and day to day work, and application maintenance and support. By prioritising, managing and monitoring requests for support from the service desk, you will help maintain business as usual in the care and rehabilitation centres across the UK. You will work in partnership with the business and operational staff to find solutions to existing problems and will have the opportunity to put forward your ideas about how services can improve.
What you'll need to succeed
Provide professional and responsive software support at all times.
Prioritise and manage log requests for support from service desk, other service delivery staff and/or users.
Make the required system modifications, developing work-arounds enhancements, manipulating data, reconfiguring systems, changing operating procedures & training users or operations staff.
Deployment of service releases, patches, requests and customisations
Ensure that solution and application support documentation is maintained to the highest quality and accuracy & that all work is carried out and documented in accordance with required standards, methods and procedures; and ensures that documentation is available and accessible to all who need to use it.
Escalate requests to systems development staff or software suppliers where necessary & ensures that requests raised are handled according to agreed procedures.

What you'll get in return
You can look forward to excellent benefits, including handy discounts on many brands and services.

A competitive salary of £30,000
33 days annual leave inclusive of bank holidays
Excellent training and support
Group life assurance
Eye voucher scheme
Free parking
Nationwide employee staff discounts incl. eating out and shopping.

There is also put a big focus on employee wellbeing and support. Career development is a priority. Our client will ensure you get all the training and learning opportunities you need to achieve your goals.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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