Office Angels are so excited to be recruiting for a 1st Line Support Technician based in Maidstone. You will be working for a company who priorities staff satisfaction whilst striving for customer excellence. This role is perfect for someone who wants to join a successful IT company with the opportunity to progress internally.



Job Title: 1st Line Support Technician

Location: Maidstone

Salary: Up to £24k

Hours: Monday-Friday - Rotation shifts 05:00 - 13:30 WFH, 08:30 - 17:00 and 09:00 - 17:30. Hybrid working is available.



Benefits:



· 22 days annual leave plus bank holidays

· Fully paid permit parking in a long stay Maidstone car park.

* Pension
* Staff discounts through Perk Box
* Regular work social events with a spectacular Xmas do.

The role:



You will be responsible for supporting customers by online web/email support, direct telephone support and onsite visits as required.

Responsibilities of the 1st Line Support Technician

* Provide 1st Line Service Desk support for incidents (problem/issues) or service requests related to hardware, software, network connectivity
* Administration of group server and network infrastructure
* Fault-finding skills are important especially at network, printer and computer level
* Maintenance of all technical and user documentation ensuring it is always up-to-date and accurate
* Management and control of backups and secure storage
* Assist with hardware and software purchases including licensing and ISO standards
* Assist with Active Directory and Exchange mailbox creation

· VOIP and mobile phone support



We'd love to speak to candidates with the following skills:

* Good understanding of Microsoft Windows 11, 10, 8.1, 7, XP
* Experience in Exchange 2010/2013/2016/2019 and ideally Microsoft Office 365
* Working knowledge of web applications, networks, protocols and email (SMTP, POP3, Exchange)
* Good understanding of all handheld peripherals, e.g. iPad, iPhone, Android, etc.
* MAC OSX OS desirable
* Good technical and diagnosis aptitude is essential
* Driving licence required due to location of clients.

Next steps:

If this sounds like an ideal position for you and you have the experience outlined above, then please apply today.



Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do, please call us on 01622 769696 ASAP or within 24 hours to discuss the position in further detail with Sherrie (Permanent Consultant).

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.