Job Title: Customer Service Advisors x2

Location: 1 in Ashford, 1 in Whitfield, near Dover (Office based)

Salary: £21k-£22k

Hours: Monday-Friday, 9am-5pm

Hybrid working: Office based with the option to work from home, 12 days a year

The company we're recruiting for are going through a period of expansion and as a result would like Office Angels to recruit 2 Customer Service Advisors, one based in their Ashford office and one to be based at their Whitfield office. The Office Manager would like to recruit positive, enthusiastic and professional people to join their team of 10. You'll need to be a helpful and outgoing person who can get along with and support others. As a Customer Service Advisor you'll be the primary customer point of contact for the business taking in bound calls and meeting customers who "drop in" to the office, dealing with all manner of customer queries, policy changes and claims processing

As a Customer Service Advisor your responsibilities will include:

* Review and advise customers on insurance requirements
* Identify and initiate cross-selling opportunities/activities
* Acquire and maintain knowledge of the insurance products and Product Licences
* Administer client instructions to meet compliance standards including processing and dispatch of documentation within required timeframes and quality standards
* Deal with insurance claims within authority levels and in accordance with claims standards
* Implement customer money collection to meet key financial requirements and the coampny credit control policy
* To develop and sustain effective working relationships with customers and colleagues
* To comply with all applicable sections of the General Insurance Compliance Manual, Claims Guide and local agency procedures
* To perform other duties requested by your Line Manager

You'll be the perfect match for this client if you:

* Previous Customer Service experience within an office
* Excellent organisation and time management skills
* Ability to manage own workload
* Good IT skills especially Microsoft Office Outlook, Work & Excel
* Great communication skills and a good telephone manner
* Willingness to learn new skills
* Be able to problem solve and use own initiative whilst demonstrating attributes of honesty, integrity, due care, skill and diligence

Next steps:

If you are ready for the challenge, if you'd like to learn something new every day and would like to join an incredible team then please apply today.

Bonnie (Candidate Manager) or Nicola (Permanent Consultant) will call you within 48 hours to discuss the position in further detail with you if you match the requirements for the job. We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.