Job: Claims Operations Technician

Salary: £35,000

Location: London



A leading Insurance company is looking for a Claims Ops Technician to carry out activities that support the day-to-day operational activities of the Claims Department.



Key Responsibilities:

* Facilitate and support the management of offshored processes (e.g. FNOL, payment requisitions, financial updates, third party fee payments, sanction checks, claim history reporting, bordereaux processing etc.).
* Support the oversight of third-party business partners and the monitoring of outsource contracts (e.g. DXC Delegated Lead Claims, Express Bordereaux and Static Claims).
* Provide operational support and guidance to Claim Handlers and work to resolve queries.
* Assign Event Coding and process exceptional Syndicate Claims Messages (SCM's) and Underwriting Syndicate Messages (USM's) that are referred onshore by the Offshore Team.
* Ensure data quality and record accurate information in accord with strict Company deadlines
* Provide system and application support to include User Acceptance Testing (UAT) and Market Acceptance Testing (MAT), as required.
* Activity to be performed in compliance with Company policy, procedures and regulatory requirements.
* Promptly notify relevant parties of any perceived risks or failures to existing activity or control measures.
* Develop detailed understanding and usage of internal and market systems (e.g. DOCOsoft, IRIS, RiskWrite, CRS, ECF2 and IMR).
* Support the ongoing development of the Claims function to drive continuous process improvement and operational efficiency.



Key Skills/ Experience:

* Previous experience working within a Lloyd's, London Market Insurer and/or Claims Operations function is an advantage, but not essential.
* Intermediate to advanced Excel, MS Outlook, Word and PowerPoint.

* Ability to present information in a clear and concise fashion relevant to the audience
* Numerate, analytical and solution focused, working to deadlines
* Excellent verbal and written communication
* Excellent interpersonal skills with the ability to build effective relationships
* Ability to multi task and manage conflicting priorities to tight time lines
* Willing to assist and support colleagues



REF: 9109

MW Appointments is acting as an Employment Agency in relation to this vacancy.