Job Title: SAP Customer Service Coordinator

Location: Ashford

Salary: £28k

Hours: Monday-Friday, 8:30am-5pm or 9am-5:30pm

Department: You'll be working as part of the Supply chain team (this position is working in modern offices and isn't a call centre environment)

As a Customer Service Coordinator you will be responsible for:

* Receiving and processing customer orders accurately
* Communicating any rejected lines to the customer within 24h of order receipt
* Providing sales support to field-based Key Account Managers
* Resolving missing or damaged deliveries
* Receiving and processing customer returns in a timely manner and arranging uplift as necessary
* Responding and resolving to any request for pricing credit/debit within five working days
* Liaising with external customers and internal stake holders regarding setting up and maintaining relevant system master data
* Label design and requested/ mandated label updates
* Organising all necessary documentation to ensure that Export orders can be accepted and processed in a compliant manner
* Dealing with all customer queries and complaints in a professional and positive manner, ensuring outstanding and exceptional customer service at all times
* Maintaining in-house customer databases, spreadsheets and departmental filing systems
* Ensuring that procedures are carried out carefully and correctly and in a compliant manner
* Carrying out basic purchasing activities for raw materials
* Supporting the supply chain planning activity for lines with significant export activity

Skills/experience required for this position:

* Experience of working in a fast-paced customer service environment, dealing with internal and external customers to resolve any issues promptly and effectively
* Administration and order processing experience
* Intermediate Excel capability
* Use of SAP

Next steps:

If you're interested in this position and have the skills and attributes listed above then please apply today.

* Please note if you're suitable and your skills match the role you'll receive an e-mail from us, remember to call us on 01233 611780 ASAP/within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant). We look forward to your application.

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