Customer Service Advisor
Varied hours between 7am – 8.30pm. 3 week rolling shift pattern, working every other weekend.
Folkestone – full time

Are you passionate about customer service?
Are you a natural problem solver?
Do you enjoy talking on the phone?
This could be the job for you!
My client are looking for customer service superstars to join their existing and established team of people who are up for any challenge!
The right person for this Customer Service Advisor role will be a self-starter, able to bring even more positive energy to the team.
This would suit an organised individual with a positive attitude towards delivering excellent customer service!

Duties are varied, but generally include:
• Providing high-level service to customers both over the phone and via email, through a positive attitude and desire to help others
• Accurately recording information on the system for a seamless customer experience
• Delivering an exceptional service to all stakeholders, always going the extra mile.
• Working to targets to ensure the most efficient service
• Liaising with manufacturers and suppliers regarding orders and queries and in order to resolve any issues for the customer.
• Take pride in the work you do through personal development and identifying areas that need additional training.

You will need to be flexible to take on other duties as required by the business.

To be successful in applying for this Customer Service role, you will have/be:
• Previous experience in a customer service role; a call centre background would be ideal
• A genuine passion for customer service
• Previous experience using computers
• Ability to work under pressure yet keep accuracy levels to the maximum.
• An enthusiastic approach to working and be self-motivated to work in a team and individually.
• A proactive approach to work, with the ability to prioritise workload in order to meet deadlines.
• Ideally an interest in DIY!

This is a busy and fast paced Customer Service Advisor role with the opportunity to progress and build your career! They provide lovely, open plan offices with an all-round positive and friendly atmosphere. This is a company who genuinely believe in long term progression and development opportunities.

If you feel you meet the above criteria please apply online now – this role won’t be around for long!

This role is being handled by Emily Powell, Head of Business Support for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

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