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Team Leader/Account Manager

£50-55,000 DOE

Lamberhurst, Tunbridge Wells, Kent

Recruitment Solutions Folkestone Ltd

Job description Customer account manager and Team leader

Job Role - Customer Account Manager and Team leader

Location - Lamberhurst

Job Type - Full Time (Working hours 09.00 - 17.00)

Salary- £50,000 - £55,000 DOE / Holiday - 28 Days Inc B/H

This is an opportunity for a leader with customer service experience to supervise a team of account managers selling beautiful wooden furniture and play equipment to primary schools and nurseries.

You will be working for a company that has been designing and manufacturing the highest quality educational products in the UK for over 65 years. The company is known for its outstanding customer service.

You will lead an existing team of account managers in addition to carrying out sales and service tasks for customers. Suitable applicants will demonstrate their commitment to customer care that builds long-term loyalty, and the ability to lead a team well. The role requires humility, excellent teamwork and problem-solving skills, a desire to see each team member succeed in line with company values, and a commitment to continuous personal and team improvement. As the interface with the Company’s customers, you and your team will sell products and provide a service experience that consistently surpasses their expectations.

Job Role: This is a predominately office-based job in Lamberhurst (Kent), where you will be:

Advising customers by phone and email about products; processing orders and managing payments; resolving all customer queries; proactively developing new customer relationships; attending trade shows and following up leads; maintaining accurate notes in the MS Dynamics CRM; continuously updating your product and market knowledge.

Hiring additional employees as needed; managing work schedules and other human resources; supervising team members and ensuring their needs are met; building on the strengths of team members and using ongoing training opportunities to develop their skills; keeping company values central to all roles and strategies; motivating team members to grow sales and achieve other company strategic goals; reporting directly to the company Sales Manager.

Person Specification: Applicants must show commitment to outstanding quality in customer service. The role is not commission-based; working as part of a strong team is more important than individual brilliance. This means communicating well with honesty and humility, giving and receiving feedback, and embracing continuous improvement.

Essential skills:

Significant experience in leading a team in B2B customer service.
Excellent written communication skills, with appropriate use of tone, grammar, spelling, and punctuation.
Strong verbal communication and listening skills, in person and on the telephone.
Proficient typing and computing skills in a Microsoft environment.
Attention to detail in all tasks including data entry and order typing.
Ability to give and accept feedback and work collaboratively.
Experience serving customers with complex considerations including multiple decision-makers on the customer side, budget pressures, and projects with long timelines.
Humility in leadership, the ability to treat team members with empathy, and decision making in line with company values and goals.

Please only apply if you fully match the skills and experience required. If you have not had contact from us within 72 hours of your application, due to receiving high volumes of applications, please assume that your application has been unsuccessful on this occasion.

Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on the RSFL website

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