Application Form

Outsourcing Senior


Sandwich, Kent

New Appointments Group

We are supporting a well established Financial Services firm in their search for an Outsourcing Senior. The successful candidate will be responsible for the delivery of Outsourcing work across the service line, ensuring team members adherence to required standards, where outsourcing work is completed on time, to standard and within budget.


* Ensure the implementation of all relevant client outsourcing work ensuring effective team workflow
* Arrange & lead planning meetings as required
* Ensure completion of processing for clients in other managers/senior manager/director portfolios
* Implementation or delegation of key client outsourcing work in line with agreed budget
* Monitor work progress and ensure appropriate levels of communication with all clients and internal stakeholders on progress for each key task or phase
* Research and seeking to resolve issues for upward communication in more complex clients or higher risk aspects of outsourcing work
* Complete administration on client account files and set up relevant file reviews ensuring all sections are of a standard to be reviewed by a manager
* Where agreed, review the work of outsourcing assistants
* Clearance of manager/director/partner review points as appropriate
* Provide assistance to other members of the service line as required
* Prepare bills and monitor WIP (Work In Progress) for director/partner/manager to review as required
* Act as key point of contact for any offshoring resource
* Attend client meetings as required
* Return phone calls and written correspondence to all of the above within required deadline and ensure promises are kept
* Attend review and close down meetings for others' clients as required
* Conduct handover meetings as required
* Ensure client hygiene factors are in place, AML (anti money laundering), KYC (know your customer) reviews, engagement letters etc
* Supervise semi seniors & assistants who are involved in production and delivery of outsourcing work
* Ensure clear task plans & milestones for each piece of outsourcing work
* Provide feedback to all team members involved in specific outsourcing work on adherence to standards, errors, learnings and opportunity for value add
* Provide training and mentoring time to assistants where needed

Hours & Benefits

Monday - Friday - 09:00 - 17:30

* Leave- Generous annual leave allowance, Holiday buying (up to 5 days), Agile working
* Retail - Restaurant cards (Gourmet Society and Tastecard), Discount shopping, Fabyouless
* Mental Wellbeing - Employee assistance programme and counselling
* Physical Wellbeing - Vitality PMI/Westfield Hospital Treatment Insurance, Critical Illness Insurance, BMI Health Assessment, GymFlex, DNAFit, Annual flu jab
* Financial Wellbeing - 5% matched contribution pension, 2x salary Life Assurance. 50% Income Protection for 5 years, Increase to Life Assurance, Increase to Health Cash Plan, Options to increase pension, life assurance and healthcare cash plan (yourself and/or family)
* CSR - Give as you earn, 1 day off to take up volunteering opportunities. Opportunities to support our commitment to charitable causes
* Travel - Cycle to work scheme, Travel Insurance, Interest Free Season Ticket Loan (London only), Interest Free Car or Motorbike Loan
* Recognition - Discretionary yearly bonus, monthly nominations for financial awards based on culture and values demonstration, fair and transparent meritocracy

To apply email - New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.

Twitter: @nagforjobs

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