A wonderful leading charity who specialise in supporting the homeless & helping them recover from addictions

A Support Coach role at a twelve-bed hostel for homeless residents in Ashford.

Your new company

A wonderful leading charity who specialises in taking people off the streets and getting them back ono their feet and into their own homes.

The Journey coach role will require the individual to deliver positive focused support to the customers. Working with clients to agree and set goals and actions. through key-working, support plans, risk assessments and other interventions. This will include signposting individuals to support for their mental health and or drug and alcohol addiction.

There is a 7day shift pattern - Journey Coaches work at least 5 days a week including weekends on either a 7am -3 pm or 2pm to 10 pm shift pattern.

Your new role

The Support Coach is responsible for the delivery of individual, positive outcome focused support packages to clients of the supported schemes and ensuring that the support service promotes empowerment and independence. The emphasis will be on using coaching methods to empower clients on their resettlement journey.

Duties will include:

* Delivering a 'best practice' support service, appropriate to clients' needs.
* Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues.
* Assisting clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let.
* Knowledge of 'best practice' in both crisis intervention and planned support working.
* Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs.
* Ensuring clients have access to relevant external support services.
* Working with clients to agree and set goals and actions.
* Meeting clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions.
* Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable clients to develop the life skills to live as independently as possible.
* Maintaining accurate and timely records of all activities including the maintenance of a support planning database.
* Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims.
* Working in line with 'health and safety' and safe guarding requirements to ensure the overall safety and security of the client.
* Report repairs and maintenance needs on behalf of the client following agreed procedures.
* Promote and encourage a high level of client involvement, consultation and communication.
* To understand your role in the organisation and to be accountable for your contribution to

What you'll need to succeed


* Experience of working with vulnerable client groups.
* Experience of delivering structured support in either housing or social care.
* To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used; and complete relevant IT training where required.

What you'll get in return


* Dedicated recruitment consultant.
* Holiday pay.
* Competitive pay rates.
* Access to live roles first hand.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk