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Customer Service Advisor

Up to £24000 per annum

Tonbridge, Kent

Pearson Whiffin Recruitment

Customer Service Advisor

West Kent

Up to £24,000 DOE

Full time, office based role



A new opportunity has arisen for an experienced Customer Service Advisor to join my client's team based in West Kent. The ideal candidate will have solid experience within a Customer Service environment, ideally within Insurance or Financial Services.



This role would best suit somebody within a supervisory Customer Service position and who has had exposure to management as you will be responsible for covering the Manager whilst they are out of the office.





Duties include:



* Being the first point of contact for all incoming calls from policy holders
* Providing excellent Customer Service to all customers
* Treating all customers fairly and handling sensitive situations with care
* Identifying any fraud triggers and flagging to the relevant department
* Providing accurate time scales to policy holders in relation to their claim
* Updating policy holders with the outcome to their claim
* Covering for the Manager whilst they are out of the office



The successful candidate will have / be:



* Previous experience within a Customer Service environment and handling incoming/outgoing calls
* Strong communication and listening skills
* A can do attitude and able to lead by example
* Organised and have strong administration skills to include proficient use of Microsoft Office packages
* Able to use initiative and have investigative mindset
* Customer Service experience within Insurance or Financial Services would be a significant advantage



My client is offering a generous benefits package to include 25 days holiday, an on site gym, cash incentives for 5* online reviews and more!



If you think you fit the bill for this challenging role then please submit your CV today!



This role is being handled by Holly Ensoll, Recruitment Consultant for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

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