Job Title: Customer Experience Specialist

Salary: £24,000

Location: Tunbridge Wells



Responsibilities include:

- Dealing with 2nd line support

- Call, email and social media monitoring on a fortnightly bases to ensure that the 1st line agents are providing excellent customer service

- Assessing how customer journeys can be improved

- Dealing with FAQs from customers Liaising with internal stakeholders such as marketing and sales to ensure that the customers experience is positive

- Reviewing internal process in order to circulate to the rest of the team



What you'll need

- Excellent Customer service experience is essential, you must understand what great customer service looks like and be able to provide feedback to others regarding their customer service performance

- Problem-Solving skills People Orientated and empathetic Excellent Communication Skills

- Innovative and Forward thinking Have a passion for the future of technology

- Proficient in the use of MS Office packages

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.