Customer Support Executive

Medway

Permanent, Monday to Friday (Hybrid)

£20k - £21k + Quarter Bonus



A great opportunity has arisen for an enthusiastic Customer Support Executive to join my client based in Medway, on a full time and permanent basis, with the opportunity to work a hybrid shift pattern!

The successful professional will have experience working within a varied customer service or administrative role, and preferably have experience in dealing with large high-end accounts.

Duties include:

* Continuously providing expert customer service to a high standard to VIP clients
* Actively answering inbound customer calls and emails effectively building strong working relationships, ensuring customers are updated with their account product and pricing ranges
* Accurately processing customer orders and updating delivery notes on inhouse CRM, continuously working to customer SLAs
* Preparing quotations and price validations; actively following up to secure orders
* Document opportunities to upsell products and services
* Oversee and manage invoicing when required
* Process stock orders and monitor future demand
* Support customers ordering online by placing orders on their behalf
* Request credit and recharge orders in line with the sales orders
* Attend staff meeting when required
* Actively participate in bespoke projects providing structured reports



The right candidate will have/be:

* Previous office-based Administration and Customer Service experience
* Strong communication skills, written and verbal
* Educated to a high standard
* Experienced in using Salesforce or other CRM
* Engaging and enthusiastic
* The ability to pick up knowledge about products and services easily
* A positive can-do attitude is key



Benefits include:

* A competitive salary
* 25 days holiday a year, with ability to buy up to 5 days holiday each year
* Life Insurance
* Cycle to Work scheme
* Subsidised gym membership
* Access to Health & Wellbeing Apps
* Employee discounts
* A hybrid, flexible working culture



This role is being handled by Nicole Hill, Business Support Consultant for Pearson Whiffin Recruitment.



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