Service Manager

North Kent

£30k - £35k DOE

Permanent, office based, Mon to Fri (9am-5pm)



A fantastic opportunity for a Service Manager has opened for a driven and results orientated individual looking to join a thriving business in North Kent.



The ideal candidate will have previous Service experience within a construction or Engineering based environment, and be a natural problem solver, capable of managing a number of concurrent workflows.



As a Service Manager you will be dealing with inbound enquiries, where you will provide advice on availability, create, and send out quotations, create new contracts, book jobs onto the system and also creating RAMS.



Duties include;

* Responding appropriately to contact from clients by phone or email, dealing with any queries or complaints, and scheduling appropriate team members to action requests.
* Booking Service and remedial visits for Engineers.
* Liaising with Technical Projects manager and book engineers as appropriate on projects and complex works.
* Producing RAMS and quotations for recommended actions.
* Reviewing Job reports produced by administrator.
* Updating Clik invoicing on a weekly basis and assisting with invoice queries.
* Check expired contracts monthly and produce renewal quotes if not already requested with Sales manager.
* Administer PPE and reorder as required.
* Assisting internal departments with ordering parts, quotations, sales orders and couriers.
* Create new sales accounts on Sage for Clik update.



To be considered for this role you will have/be:

* Substantial administration experience, ideally with experience in Servicing.
* Engineering or Construction background - preferred
* Experience of using CRM, Clik or Sage - preferred
* Highly organised and capable of managing a number of workflows
* Excellent IT skills
* A natural problem solver
* Commercially focused with excellent attention to detail
* Ambitious with energy and drive





This is the chance to join a team who are committed to continuous improvement and development. If you enjoy working at a fast pace and to high standards, this is the role for you.



Apply now for immediate consideration!



This role is being handled by Nicole Hill, Senior Consultant for Pearson Whiffin Recruitment.



Not quite the right role but still looking?



Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.



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By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!