Financial Aid Office
Location: Canterbury
Salary: £24,285 to £27,131 per annum
Grade: Grade 5
Post Type: Full Time
Contract Type: Permanent
Release Date: Friday 16 September 2022
Closing Date: 23.59 hours BST on Sunday 25 September 2022 (unless otherwise stated)
Interview Date: To be confirmed
Reference: CSF-570-22-R

Do you have prior experience of working in customer service focussed environment, with Experience of using a computerised Finance system to input and extract financial transactions? Are you confident, and accurate, when working under pressure? If so, this post could be ideal.

In this role, you will administer student financial support, providing information to students and stakeholders on the financial support available and dealing with enquiries relating to applications. You will be committed to delivering a high quality service to the University’s students and potential students with excellent communication skills. You will have excellent organisational skills and work well as a member of a team.

The role is full-time for the first 12 months, then reducing to 0.85FTE (29.75 hours per week) thereafter.

What will you be doing, day to day?

Managing the administration of Student Loan payments
Providing information to students on all financial support available
Dealing with the administration of student funding applications
Responding to enquiries, and escalate to relevant colleagues where necessary
What are we looking for?

Educated to A-Level or equivalent, as well as GCSE Maths and English at Grade C or above
Experience of using a computerised Finance system to input and extract financial transactions
Experience of providing customer service and understanding customer needs
Excellent organisational skills, with a methodical approach to work with accuracy even under pressure
What can we offer you?

A friendly, open and collaborative working environment and support in your development and wellbeing, along with a range of great staff benefits including:
Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
An excellent pension scheme with generous employer contributions
On-campus cinema/theatre, sports facilities, library, nursery and food outlets, set among green, open space overlooking the Cathedral
Study while you work discounts, cycle to work scheme, local business discounts
On-site parking
The University of Kent is a distinctive and attractive place to work. We employ over 6,000 staff, including academic and research staff and a full range of support and administration staff. Our stunning main campus in Canterbury, Kent was founded in 1965 and is set among green and tranquil open space overlooking the spectacular Cathedral. Our staff enjoy competitive salaries, an occupational pension scheme, generous holiday entitlements and a great working environment.

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact centralservicesresourcing@kent.ac.uk quoting ref number: CSF-570-22-R

We reserve the right to close this advertisement earlier than the published date should a suitable applicant be found, and therefore urge you to complete your application at your earliest convenience.