Customer Services Advisor- Retail Bank - Permanent

Gillingham

Salary: £19,250

Great benefits!

Monday to Friday from 0900 - 1700 hours, Saturday on a rota -0900 - 5pm

(Please note the hours for the position total 35 on a weekly basis therefore for Saturday's worked, you will receive time back in lieu i.e., a day off during the week.)

We are looking for an experienced Front facing Customer Advisor on behalf of our well-established Financial Services client based in Gillingham on a permanent basis.

The ideal candidate will have at least 12 months experience working in a customer facing retail role. You will be expected to provide outstanding Customer Service, ensuring that their reputation is always upheld.

Key Responsibilities

* Cash handling
* Maintain and build relationships with customers, both new and existing
* Ensuring a customer centric approach always
* Work to the required SLA's and have an in-depth understanding of internal procedures
* Demonstrate brilliant communication skills both face to face and over the phone
* Adhere to all bank legislation's, policy, and procedures
* Process all transactions accurately
* Update the internal systems with customer account details
* Contribute to the overall team performance by reaching KPI's

Experience and Knowledge required:

* Previous retail experience
* Cash handling skills
* Knowledge of Microsoft Word & Excel (basic)
* Great communication & Customer Service skills
* GSCE/GCE qualifications in Maths & English

28 days annual leave (plus bank holidays)

Pension

50% company funded individual private medical insurance (Bupa)

Access to a Medical cash plan

Life Assurance - 4x basic salary

If you feel you meet the above criteria, please apply online NOW for immediate consideration.

This role is being handled by Lisa Belcher, lisa@pearsonwhiffin.co.uk 01732 795108 Senior Executive Recruitment Consultant for Pearson Whiffin Recruitment.



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