About Clear Voice

Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking.

About Migrant help

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We are currently looking for a Administrative Assistant - Recruitment to join our team on a Permanent Contract.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme

The Role

The scope of this role is to provide high quality and timely administrative support to Clear Voice Interpreting Services’ recruitment department. The post holder will be required to adopt a pro-active approach towards following and implementing Clear Voice processes in line with any updated requirements. The main areas of this role will deliver the income generating 'Clear Voice Interpreters' service in all its activities under the direction of the Clear Voice Head of Operations on a day-to-day basis and the Clear Voice Director overall. This will include:

• Assisting with the recruitment of professional freelance linguists.

• Checking and verification of recruitment paperwork and documentation to ensure compliance with established recruitment processes.

• Following BPSS recruitment processes and security checks for all linguists.

• Ensuring all interpreter security documentation is up to date

• Input and maintain the interpreter database.

• Support in the logistics and preparation of induction days.

• Working effectively within a team and individually.


The post holder will work consistently to ensure the continuous development of the Clear Voice admin functions; he/she will ensure that administrative processes, procedures, and customer care are efficient, professional, and consistent at all times. The post holder is expected to contribute to the overall success of the organisation in accordance with Clear Voice’s aims and objectives at all times.

Core Responsibilities:

• Through the consistent and high-quality delivery of service, maintain and develop the service's values and reputation in the marketplace

• Form and maintain positive working relationships with current and future interpreter base

​• Maintain a robust CRM system and database of all interpreters who are registered with the service

• Carry out linguist satisfaction feedback mechanisms

• Support the Clear Voice Manager to keep up to date with competitors’ activities and rates by providing any relevant information gathered from new and existing interpreters with experience in the industry

• Support the recruitment, selection and induction of a large bank of freelance interpreters

• Support the team with the day-to-day administrative needs of a busy service as and when required

• Support and always demonstrate the vision and values of our organisation

• Follow all policies of Migrant Help, as the parent organisation to Clear Voice

• Any other reasonable duties assigned, including administrative and operational tasks within the post holder’s competency.


Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

Special Requirements:

- This post is subject to a Disclosure and Barring Service (DBS) check

- Reference and Identity checks including Right to Work in the UK

The applicant must:

- Be able to provide documents to show their right to work in the UK ie valid passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.


- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

We encourage applications from disabled candidates by offering them an interview if they meet the minimum criteria for the job