Student Support Assistant

Education and Student Experience
Location: Canterbury
Salary: £18,852 to £20,092 per annum
Grade: Grade 3
Post Type: Full Time
Contract Type: Fixed Term - 12 Months
Release Date: Wednesday 06 July 2022
Closing Date: 23.59 hours BST on Tuesday 12 July 2022 (unless otherwise stated)
Reference: AHUM-172-22

If you have previous experience of working in an administrative/clerical role, with excellent all round communication skills, we would welcome your application for this role.

Working under the supervision of the Student Support Officer, your day to day duties will include a range of clerical and administrative responsibilities to support the smooth running and efficiency of the team. Your proactive approach to administrative support within the team will be key to your success in this role.

As Student Support Assistant you will:

Monitor all enquiries via email (including the Support e-mail account), telephone or in person to ensure student enquiries are dealt with as swiftly as possible
Respond to basic enquiries from staff and students, referring them where necessary to the appropriate person/support service
Assist with the administration of the mitigating actions process, including organising and taking minutes/notes of any mitigating actions
Keep up to date records of student attendance and academic engagement, in liaison with the Senior Tutor, to comply with Academic Diligence and UKVI monitoring procedures
To be successful in this role you will have/be:

Educated to GCSE in English & Maths (Grade C/4 or above) or equivalent
Excellent oral and written communication skills with the ability to deal with a range of people at all levels
High degree of accuracy and attention to detail
Good IT skills, including familiarity with MS Office packages
Please see the links below to view the full job description and to apply for this post. If you require further information regarding the application process please contact the HR Team on ArtsHumsHR@Kent.ac.uk quoting reference number: AHUM-172-22

Further details: Job Description Additional Information
Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.

Due to the current COVID-19 outbreak, interviews may take place remotely.