A fantastic opportunity for a Customer Service Executive to join a successful and established insurance company based in West Kent.



The purpose of the role is to deliver excellent levels of customer service to policy holders, ensuring any complaints are thoroughly understood, reviewed, and investigated. Also making sure that any customer issues are resolved efficiently. The company believe in having excellent standards of customer service at all times!



Duties include:

* Taking ownership of a portfolio of complaint claims, from the escalation of the complaint to satisfactory resolution
* Providing excellent complaint call handling service to policy holders
* Constantly seeking improvements in how we deliver excellent customer service
* Ensuring that SLA's and KPI's are met and maintained consistently
* To undertake any individual or team task or activity reasonably requested and in line with the company values.



The successful candidate will have:

* Experience in previous customer facing roles
* Tact and assertiveness when dealing with customers who may be distressed or angry.
* PC literate with good administrative skills
* Ability to understand the customer`s perspective, with a natural ability to build a strong rapport with them





This role is being handling by Leah Hall, Business Support Consultant for Pearson Whiffin Recruitment.



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