As part of our Facilities Management Services (FM Services) continued regional growth in the education and public sector markets we have a new opening to lead our operational delivery. The division has been undergoing a transformation in recent years driven by the changing environment and is now moving forward with a new growth plan. This role is as Head of Operations which is fundamental to executing our strategy across our core objectives of digitalisation, productivity-led, sales growth, customer acquisition and outstanding customer experiences.

FM services, through its core brands, have been a key supplier to the education, public, blue light and corporate sectors for many years and provides a wide range of services tailored to our many customers. As part of our organisation, as £350m organisation with 600+ employees wholly owned by the Council, FM services is a developing business in the industry. An ideal candidate should be highly experienced in Operations Management and activities to include resource planning, profit improvement, project delivery and working within a large 50+ people operational environment.

Reporting to the Director and acting as formal deputy, the Head of Operations will be a key part of the leadership team to oversee all Operational activities whilst working very closely with our Commercial Finance and Business Support teams. The post will have a lead role in programme design and development to deliver against FM services' business plan and objectives.

* Provide leadership to a team of Managers and indirectly to a team of circa 90 employees
* Own and lead our Health, Safety & Environmental activities, processes, and compliance
* Driving our Quality management systems
* Lead and own the implementation of the order management systems for the three businesses
* Lead and own the automation of on site works through the introduction of mobile devices
* Oversee, direct and organise Purchasing, Resourcing, Supplier Management, Quality Assurance, Social Responsibility, Client Services and Inventory Management, Business Intelligence & Technology
* Budget management - both OPEX and CAPEX month-end financial reviews
* Owning and managing the cost base to ensure we procure the most cost-effective plant, equipment and materials
* Owning the training and development plan for the Operational Team
* Ensures appropriate reporting is in place to support divisional reporting, customer reports on performance and other central updates
* Support to and involvement with the bid process for formal tenders to win new work. Ability to write, cost and evolve bid propositions
* Stand in front of and present to large operational teams in the field at depots with business updates in regular 'floor talks'

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.