Student Conduct and Complaints

Location: Canterbury
Salary: £27,924 to £31,406 per annum
Grade: Grade 6
Post Type: Full Time
Contract Type: Permanent
Release Date: Wednesday 15 September 2021
Closing Date: 23.59 hours BST on Wednesday 29 September 2021 (unless otherwise stated)
Interview Date: Monday 11 October 2021
Reference: OTR-133-21

If you have experience of working with students and an understanding of student misconduct and complaints, coupled with the skills and confidence to represent the University in liaising with the local community, this front-facing role in the University of Kent's Student Services division could be just right for you.

The role will see you working within regulations and procedures to ensure the maintenance of discipline and an environment conducive to academic work and wellbeing; your communication skills, fair and non-judgemental approach and passion for a transformative student experience will therefore be key.

As Student Conduct and Complaints Officer you will:

effectively manage student misconduct and complaints and undertake the related administration
maintain relationships with members of the local community and external organisations, responding to complaints and student safety concerns
ensure the effective maintenance of student discipline and the need to maintain an environment conducive to academic work and wellbeing

To succeed in this role you will have:

experience of working in a higher or further education institution or equivalent, in the capacity of having contact with students and an understanding of student misconduct and complaints
excellent administration skills, with a high level of accuracy and attention to detail
excellent listening, investigatory and problem solving skills
the ability to act with discretion, dealing with difficult and sensitive situations, and to maintain high levels of confidentiality whilst using tact and diplomacy

Student Services enables students to fulfil their potential for academic and personal development by offering appropriate guidance and welfare services that support their capacity for responsible and informed decision-making.

The University of Kent is a distinctive and attractive place to work. We employ over 6,000 staff, including academic and research staff and a full range of support and administration staff. Our stunning main campus in Canterbury, Kent was founded in 1965 and is set among green and tranquil open space overlooking the spectacular Cathedral. Our staff enjoy competitive salaries, an occupational pension scheme, generous holiday entitlements and a great working environment.

Please see the links below to view the full job description and also to apply for this post. For further information regarding the application process, please contact the Resourcing Team at jobs@kent.ac.uk quoting ref number OTR-133-21