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Customer Relations Officer


New Malden, Greater London

Barker Munro Recruitment Limited

Senior Customer Relations officer

Barker Munro Recruitment Ltd are delighted to be working with this non-standard insurance provider who have two exciting new opportunities to join their friendly, professional team.

This innovative organisation offers a fast paced working environment where change happens on a regular basis to ensure they are ahead of their competitors. They believe in a healthy work life balance and although this role will be office based initially (after remote initial training) there will flexibility of home working once settled into the position.

As a Senior Customer relations Officer, you will be responsible for ensuring that all activities are carried out in compliance with all relevant regulatory and legal requirements and company policies and to alert the business to potential regulatory and business risks within the department and take appropriate action to mitigate them.

It is essential you have solid complaint handling experience working in an FCA regulated company (General Insurance is desirable) and have experience of root cause analysis / reporting. Successful applicants must have excellent verbal and written communication skills, be analytical with high attention to detail, to be proactive, organised, trustworthy and assertive. An understanding of the FCA’s regulatory framework for handling customer complaints and Treating Customers Fairly is essential.

The successful individual will be warmly welcomed into a great team with supportive managers where you can build your career through the multiple opportunities for personal growth

If this Senior Customer relations Officer role is of interest, please send your CV to Barker Munro Recruitment ltd by using the relevant links.

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