I am currently recruiting for an Experienced Customer Service Advisor for our client based in Kings Hill

Key Duties

* The first point of contact for complaints
* Working closely with clients, industry professionals, HR, finance
* Booking clients in to clinics and sending follow up letters
* Responding to voicemails
* Registering new clients via the online system
* Organising and planning own caseload
* Adhere to company policy and procedures at all times
* Respond to emails in a timely and effective manner

Skills Required

* Educated to secondary education level
* Excellent telephone manner
* Excellent customer service skills - the ability to be polite, diplomatic and also empathetic when dealing with sensitive issues
* Proficient in using Microsoft office packages
* Previous experience in working in an administration environment

Monday-Friday 9am-5pm (Flexibility required) for 8 weeks with a view of Permanent

You will be required to undertake a CRB Check

Connect2staff are acting as an employment agency

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.