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Application Form

Customer Service Advisor (Mortgage Processing Unit) - Medway City Estate

Basic Salary £18,500 (OTE £19,700)

Rochester, Kent

Arun Estates

Helping our customers move forward on their life’s journey is what we believe.. Customers may forget your name but they will never forget how you made them feel If you want to be part of our success and believe in our mantra, then apply now….

Arun Estates has over 100 branches across the South East and our Mortgage services team, (Mortgage Matters Direct) is vital in providing our customers with additional services to help them move home. Locally known as Wards of Kent, we also incorporate Douglas Allen in East London, Cubitt & West in Surrey, Sussex and Hampshire and Pittis on the Isle of Wight.

What’s in it for you?

•Working for a company where:
94% of people enjoy their work

92% of people feel proud to work for the company

91% think the company is a good place to work

•Working within a successful, established team of professionals
•The opportunity to earn bonus on top of your basic salary

The Job

Our mortgage administrators are key in helping our mortgage advisors get cases across the line. In fact, while our advisors may provide the ultimate advice, it is very often the Customer Service Advisors who influence the experience a client receives and so you really are a very important cog in the wheel. You will be:

•Ensuring mortgage applications progress, in time to the date of completion
•Talking to and keeping our customers posted on the progress of their mortgage application
•Liaising between Lenders, Solicitors, Sales Progressors, Mortgage Advisors and Estate Agency Branch Managers
•Updating records contained on our computer software
•Accurate filing of our electronic based files, both while in progress and maintaining an accountable/traceable archiving system
•Maintaining a compliant service in line with the Financial Services Authority and our obligations to/from clients under the Data Protection Act

The Person

•Brilliant at making our customers feel valued and appreciated
•Able to spot any potential problems with an application but stay cool and composed when the pressure is on
•Hard working and attentive to both customers and mortgage advisors alike
•Persistent, determined and energetic
•Professional and business-like
•Some knowledge of the mortgage process (would be an advantage)

The Package

Start Date: ASAP

Basic Salary: £18,500

On Target Earnings: £19,700

Location: Medway City Estate

Work Pattern: Monday to Friday 09.00am to 5.30pm

Benefits: 33 days paid Holiday, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme

Contact Details

Cover Letter

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