Starting Salary £26,460 per annum, with opportunity for progression to £30,168 per annum.

Software Support Officer, ICT Department - EK Services

EK Services is a shared services organisation, working in partnership with Canterbury, Dover and Thanet councils to deliver ICT. Enabling our customers to support and enrich their communities by delivering high quality key business services. We are a "can-do" organisation; honest about what we do and how we conduct ourselves - and always proud of our services and people. We strive to be the partner of choice by delivering high quality, innovative, efficient and flexible business services of which we are all proud.

Main Duties:

We are seeking a Software Support Officer to join our extremely busy team and would consider applications from both established IT support staff as well as exceptional IT graduates who have undertaken a significant placement in industry. Software Support manages the technical requirements of more than 120 software systems across EK Services' three partner authorities (Canterbury, Dover and Thanet), as well as the requirements of EK Services itself, the Customer Services Contractor and the shared Housing and HR functions. In addition to having primary responsibility for a number of systems, you will also support additional systems during colleague absences.

Duties include the full range of tasks associated with major software systems to include client and supplier liaison relating to software implementation, upgrades, patches and fault resolution, server and underlying software patching where required as well as associated business analysis and project management.

Regular travel between sites is required so own transport would be an advantage.
This role is based at all 3 locations, Margate, Canterbury and Dover.

It is a requirement of this role that a successful basic disclosure and barring service check, is completed during your initial probationary period.

Application closing date is 31/03/2019.
Initial interviews to be held on 4/5th April and formal interviews are due to be held in Margate w/c 8th April.

For an informal discussion about this post, please contact Daniel Arthur, Software Support Manager on 01843 577766 or by email at daniel.arthur@ict.ekservices.org.